Creator questions
Getting started
- How do I start a project?
- Who can use Kickstarter?
- What should I consider when setting my funding goal?
- How do I create and manage rewards?
- What information can be found in the “About the creator” section?
- Why are you asking for my demographic information and what will you do with it?
Launching your project
- Why do creators need to add a credit card when setting up their project?
- Why does Kickstarter need to know about my company’s owners? What information do I need to provide?
- How long does it take to build and launch a project?
- My project is awaiting review, how does this work?
- Why review projects at all?
- How do I prepare to launch my project?
Promoting your project
While your project is live
- How does my project become a Project We Love or get featured on the homepage?
- Where can I find my project on Kickstarter?
- Where can I track my project’s progress?
- How can I manage my project notification emails?
- How do I create a custom referral tag and track referral stats?
- Can a project be edited after launching?
After your project ends
- Why have I received an email saying that backers want a new project update?
- What happens if the final funding amount is lower than the goal after a campaign has ended?
- I'm awaiting a payout, how do I check the bank account details I've entered?
- If my project is successfully funded, how do I receive my funds?
- What is Spotlight and how do I get access to it?
- My project was just successfully funded, where did my project video go?
Interacting with backers
- What is my responsibility for answering questions from backers and non-backers?
- What are project updates?
- How do I post a project update?
- What should I post an update about and how often?
- What is a Q&A project update?
- How do I communicate with backers?
Managing pledges
- How can I manage reward shipping?
- How can I use the Fulfillment dashboard to manage reward production and fulfillment?
- How can I get my backers' information to fulfill rewards?
- How many surveys can I send my backers?
- How do I manage backer information?
- What information can I see about my backers?
Payments
- What is the 1099-K Form and will I receive one?
- What are the tax implications of using Kickstarter?
- Is the financial information that I share on the Payment tab secure?
- What type of bank account can I use?
- Are creators based in the UK and Germany responsible for VAT?
- Why was I asked to verify my information after my project ended?
Verifying your identity
- I’m looking to create a business in the US so that I can launch a project, how do I do this?
- I’m launching a project on behalf of a business or nonprofit entity. Who should complete the verification process?
- How do I verify my information and what should I do if it’s not working?
- I’m having trouble uploading my documents. Any suggestions?
Troubleshooting
- I'm having trouble verifying my business information, what should I do?
- Why doesn't the number of backers of my project match the number who have selected rewards?
- My project was declined but it meets the rules. What should I do next?
- What happens when a project is suspended?
- Can I pledge to my own project?
- My project is listed in the wrong country. How can I fix this?