Creator questions
Kickstarter's Pledge Manager
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How do I use Kickstarter’s Pledge Manager?
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How do I know if I'm eligible to use Kickstarter's Pledge Manager?
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How do I charge shipping through the pledge manager?
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Configuring the Pledge Manager Tax Section
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Can I charge a tariff surcharge through the pledge manager?
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Can I send tracking numbers and digital rewards through Kickstarter?
Getting started
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Who can use Kickstarter?
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How do I start a project?
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How do I add rewards to my project?
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How to set the right funding goal for your Kickstarter campaign
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What are Secret Rewards?
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How do I itemize my rewards?
Launching your project
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Pledge Over Time FAQ
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Why do creators need to add a credit card when setting up their project?
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Why does Kickstarter need to know about my company’s owners? What information do I need to provide?
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How long does it take to build and launch a project?
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My project is awaiting review, how does this work?
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Why review projects at all?
Promoting your project
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What does the Kickstarter Team badge in Messages mean?
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Setting up your project’s pre-launch page
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When and how should I start planning my promotion strategy?
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How can I spread the word about my project?
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What about marketing and promotion services that promise backers?
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My funding has stalled after a few days. What should I do?
While your project is live
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What is Kickstarter’s attribution model and how does it work?
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How can my project get featured, or selected as a Project We Love?
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Where can I find my project on Kickstarter?
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Where can I track my project’s progress?
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How can I manage my project notification emails?
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How do I create a custom referral tag and track referral stats?
After your project ends
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EU General Product Safety Regulation (GPSR) Compliance
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Can I enable Late Pledges after my campaign ends?
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Can dropped backers pledge again through Late Pledges?
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My campaign has ended, can I make changes to the Late Pledge rewards?
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Why have I received an email saying that backers want a new project update?
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What happens if the final funding amount is lower than the goal after a campaign has ended?
Interacting with backers
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What is my responsibility for answering questions from backers and non-backers?
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What are project updates?
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How do I post a project update?
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What should I post an update about and how often?
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What is a Q&A project update?
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How do I communicate with backers?
Managing pledges
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How do I set a status for my project?
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How to build your Backer Survey
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Where can I find my backer’s pledge manager or survey responses?
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Third-Party Pledge Manager Data FAQs
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How do I ship rewards with Easyship?
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How can I use the Fulfillment dashboard to manage reward production and fulfillment?
Payments and Taxes
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What is the 1099-K Form and will I receive one?
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Tax Collection in the United States
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Tax Collection in Canada
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What are the tax implications of using Kickstarter?
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How will Kickstarter approach VAT collection in the pledge manager?
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Is the financial information that I share on the Payment tab secure?
Verifying your identity
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I’m looking to create a business in the US so that I can launch a project, how do I do this?
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I’m launching a project on behalf of a business or nonprofit entity. Who should complete the verification process?
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How do I verify my information and what should I do if it’s not working?
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I’m having trouble uploading my documents. Any suggestions?
Troubleshooting
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Identifying and Protecting Yourself From On-Platform and Off-Platform Spam
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What happens when there is a problem with one of my backer's pledges?
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I'm having trouble verifying my business information, what should I do?
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Why doesn't the number of backers of my project match the number who have selected rewards?
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My project was declined but it meets the rules. What should I do next?
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What happens when a project is suspended?