Creator questions
Getting started
- Who can use Kickstarter?
- How do I start a project?
- How do I add rewards to my project?
- How do I add Late Pledges to my project?
- How to set the right funding goal for your Kickstarter campaign
- How do I itemize my rewards?
Launching your project
- Why do creators need to add a credit card when setting up their project?
- Why does Kickstarter need to know about my company’s owners? What information do I need to provide?
- How long does it take to build and launch a project?
- My project is awaiting review, how does this work?
- Why review projects at all?
- How do I prepare to launch my project?
Promoting your project
- What does the Kickstarter Team badge in Messages mean?
- Setting up your project’s pre-launch page
- When and how should I start planning my promotion strategy?
- How can I spread the word about my project?
- What about marketing and promotion services that promise backers?
- My funding has stalled after a few days. What should I do?
While your project is live
- How can my project get featured, or selected as a Project We Love?
- Where can I find my project on Kickstarter?
- Where can I track my project’s progress?
- How can I manage my project notification emails?
- How do I create a custom referral tag and track referral stats?
- Can a project be edited after launching?
After your project ends
- Can I enable Late Pledges after my campaign ends?
- Can dropped backers pledge again through Late Pledges?
- My campaign has ended, can I make changes to the Late Pledge rewards?
- Why have I received an email saying that backers want a new project update?
- What happens if the final funding amount is lower than the goal after a campaign has ended?
- I'm awaiting a payout, how do I check the bank account details I've entered?
Interacting with backers
- What is my responsibility for answering questions from backers and non-backers?
- What are project updates?
- How do I post a project update?
- What should I post an update about and how often?
- What is a Q&A project update?
- How do I communicate with backers?
Managing pledges
- How to build your Backer Survey
- Where can I find my Backer Survey responses?
- Third-Party Pledge Manager Data FAQs
- How can I manage reward shipping?
- How can I use the Fulfillment dashboard to manage reward production and fulfillment?
- How can I get my backers' information to fulfill rewards?
Payments
- What is the 1099-K Form and will I receive one?
- What are the tax implications of using Kickstarter?
- Is the financial information that I share on the Payment tab secure?
- What type of bank account can I use?
- How will I be paid out for Late Pledges?
- Are creators based in the UK and Germany responsible for VAT?
Verifying your identity
- I’m looking to create a business in the US so that I can launch a project, how do I do this?
- I’m launching a project on behalf of a business or nonprofit entity. Who should complete the verification process?
- How do I verify my information and what should I do if it’s not working?
- I’m having trouble uploading my documents. Any suggestions?
Troubleshooting
- I'm having trouble verifying my business information, what should I do?
- Why doesn't the number of backers of my project match the number who have selected rewards?
- My project was declined but it meets the rules. What should I do next?
- What happens when a project is suspended?
- Can I pledge to my own project?
- My project is listed in the wrong country. How can I fix this?