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Articles in this section

  • Identifying and Protecting Yourself From On-Platform and Off-Platform Spam
  • What happens when there is a problem with one of my backer's pledges?
  • I'm having trouble verifying my business information, what should I do?
  • Why doesn't the number of backers of my project match the number who have selected rewards?
  • My project was declined but it meets the rules. What should I do next?
  • What happens when a project is suspended?
  • Can I pledge to my own project?
  • My project is listed in the wrong country. How can I fix this?
  • What happens if my account is restricted or canceled?
  • I can’t find an answer to my question, what should I do?

Why doesn't the number of backers of my project match the number who have selected rewards?

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Backers have the option to not receive a reward at all. Some of your backers likely have chosen this option. They also have the option to choose a reward at a lower tier than the amount pledged.

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  • How do I start a project?
  • My project was declined but it meets the rules. What should I do next?
  • What is the minimum and maximum amount I can pledge to a project?
  • How are the backer numbers assigned?
  • I can’t find an answer to my question, what should I do?
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