Contact us
Sign in
  1. Kickstarter Support
  2. Creator questions
  3. Managing pledges

Managing pledges

Follow New articles New articles and comments
  • How can I manage reward shipping?
  • How can I use the Fulfillment dashboard to manage reward production and fulfillment?
  • How can I get my backers' information to fulfill rewards?
  • How many surveys can I send my backers?
  • How do I manage backer information?
  • What information can I see about my backers?
  • Can backers update their address information?
  • How can I use the backer report?
  • What is the ‘Status’ column on the backer report and how does it work?
  • How can I access my expired backer report?
  • What do I do if I miss my estimated delivery date?
  • How do I issue a refund to one of my backers?
  • How to issue a refund if the backer’s original payment method has expired?
  • What happens when there is a problem with one of my backer's pledges?
  • Can you recommend any services that can help with manufacturing, shipping, and other parts of project fulfillment?
Kickstarter Support Terms of Use
English (US) Deutsch Español Français 日本語