All projects are eligible to use the Kickstarter Pledge Manager tool, provided your project’s rewards have all been properly itemized, you have not already sent the Kickstarter Backer Survey to your backers, and that you are not using another pledge manager service for this campaign.
How do I access the Kickstarter Pledge Manager?
For all projects, the ‘Pledge manager’ tool will become available in the creator navigation bar, to the left of your project page, once your project has launched.
If you change your mind about using Kickstarter’s Pledge Manager, you can choose not to launch it and switch to using the survey tool only via the banner at the top of the pledge manager page. In this case, you will need to coordinate with your backers an alternative way to collect any shipping costs.
Changed your mind again? No worries, as long as you haven’t already launched the Backer Survey you can opt back in to the Pledge Manager by clicking the “Use pledge manager” button at the top of the survey page.
For projects that become ineligible to use the Kickstarter Pledge Manager after answering the eligibility survey, you will instead see ‘Backer survey’. If you believe you made a mistake with the eligibility survey, you can contact our Support team and we can help to reset it for you.
I ran a campaign on a third-party platform, can I use Kickstarter’s Pledge Manager?
Unfortunately not, Kickstarter’s Pledge Manager is only available for campaigns that ran on Kickstarter and meet our above eligibility requirements.
Creators with a successful Kickstarter campaign can choose to use Kickstarter’s Pledge Manager tool, or a third-party service.