The safety of our creators is important to us, so we’ve compiled the following tips and information to help:
I received a message on Kickstarter claiming to be from Kickstarter Support and/or Trust & Safety, is this real?
Kickstarter Support and Kickstarter Trust & Safety will never contact you via Kickstarter direct messages. If you receive a message about your account status, project, or with any unsolicited offers; please do not respond or engage with these messages, nor click any links. Please also mark the message(s) as spam. Our Trust & Safety team will investigate and remove these accounts from the platform.
How can I tell if an email is really from Kickstarter?
All legitimate communication from Kickstarter will only come from an @kickstarter.com email domain.
If you receive an email claiming to be from Kickstarter that does not come from this email domain, please do not respond or engage, nor click any links. Mark the email as spam.
If you believe you have been harmed, you can report the activity to the Internet Crime Complaint Center: https://www.ic3.gov/
If the email came from a Gmail account, you can report abuse by Gmail accounts here: https://support.google.com/mail/contact/abuse
Does Kickstarter offer a mentorship program for creators?
No, Kickstarter does not offer a mentorship program for creators. If someone contacts you claiming to be part of a mentorship program, they are not affiliated with us and should be reported, and marked as spam.
Should I ever send money to someone claiming to represent Kickstarter?
No. We will never ask you to send payments in exchange for backers, services, features, or opportunities.
What should I do if I receive a suspicious email?
- Mark the email as spam
- Do not respond
- Do not send any payments
- Do not click on any links or download attachments
- Report the email
If you’re ever unsure about the legitimacy of an email or an offer, please contact our Support team.
We’ve been made aware of phishing attempts by bad actors pretending to represent Kickstarter. These scammers may reach out to creators via messages, or outside of Kickstarter’s platform via email, trying to mislead creators into sending payments in exchange for advertising, promotional services, marketing services, or backers. These bad actors may also falsely claim your account is restricted, and ask you to click a link.