When a project is suspended, funding for the project stops, all pledges are cancelled and backers are not charged. In instances where a pledge is collected for a suspended project a refund will be issued. You can check the status of a pledge in your Backed projects page.
Why would a project be suspended?
A project may be suspended if our Trust & Safety team uncovers evidence that it is in violation of Kickstarter's rules, including but not limited to:
- Misrepresentation of support, through self-pledging or artificial inflation of the number of backers or amounts pledged
- Misrepresentation or failure to disclose relevant facts about the project or its creator
- The creator provides inaccurate or incomplete user information to Kickstarter or one of our partners
- The characteristics of the creator account overlap with the characteristics of backer accounts that pledged to their project
- A party related to the creator is posing as an independent, supportive party in project comments or elsewhere
- The creator is presenting someone else’s work as their own
- The creator is offering purchased items, claiming to have made them
- The creator or an affiliated service is spamming potential backers with promotional materials
- The creator is repackaging a previously created product, without adding anything new or aiming to iterate on the idea in any way
Projects may also be suspended if they were auto-approved but, on closer inspection, do not fall within our rules.
Is a project suspension reversible?
Once a project has been suspended this cannot be undone. Our Trust & Safety team will always reach out to a creator before suspending a project, and action is only taken when a resolution isn’t possible.