Backer questions
Backing a project
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Common Pledge Problems
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How do I pledge?
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When is my card charged?
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Pledge Over Time Common Questions
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I pledged to a project, but I don’t see the pledge on my account?
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Late Pledges Common Questions
Managing your pledge
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Can I cancel a pledge?
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My refund was sent to an expired card, what do I do?
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Where can I keep track of my pledges?
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How can I change my payment method before funding ends?
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How can I change my pledge amount or reward selection?
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Will I receive a receipt for my pledge?
Getting rewards
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I haven't received my reward yet
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What is a pledge manager and how do I complete it?
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What happens if a project is delayed?
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How do I provide a creator with my shipping address and reward details?
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What do I do if there are additional shipping costs?
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What if something goes wrong after a project is successfully funded?
Profile settings
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What’s my profile page, and what appears on it?
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How can I change my profile name or verified identity name on my project/account?
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What is a vanity URL?
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How do I unsubscribe from emails or adjust which emails I receive?
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How can I keep my account secure?
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How can I enable two-factor authentication?
Troubleshooting