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  1. Kickstarter Support
  2. Backer questions
Backer questions
Backing a project
  • Common Pledge Problems
  • How do I pledge?
  • When is my card charged?
  • Pledge Over Time Common Questions
  • I pledged to a project, but I don’t see the pledge on my account?
  • Late Pledges Common Questions
See all 29 articles
Managing your pledge
  • Can I cancel a pledge?
  • My refund was sent to an expired card, what do I do?
  • Where can I keep track of my pledges?
  • How can I change my payment method before funding ends?
  • How can I change my pledge amount or reward selection?
  • Will I receive a receipt for my pledge?
See all 7 articles
Getting rewards
  • I haven't received my reward yet
  • Can I change my shipping address after I complete a backer survey or pledge manager?
  • Why am I being asked to pay taxes for my pledge?
  • What is a pledge manager and how do I complete it?
  • What happens if a project is delayed?
  • How do I provide a creator with my shipping address and reward details?
See all 16 articles
Profile settings
  • What’s my profile page, and what appears on it?
  • How can I change my profile name or verified identity name on my project/account?
  • What is a vanity URL?
  • How do I unsubscribe from emails or adjust which emails I receive?
  • How can I keep my account secure?
  • How can I enable two-factor authentication?
See all 7 articles
Troubleshooting
  • A project I'm backing just succeeded but my pledge was declined. What do I need to do next?
  • Why is my pledge being authorized?
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