Backer questions
Backing a project
- Common Pledge Problems
- How do I pledge?
- When is my card charged?
- I pledged to a project, but I don’t see the pledge on my account?
- Late Pledges Common Questions
- What is the minimum and maximum amount I can pledge to a project?
Managing your pledge
- Can I cancel a pledge?
- My refund was sent to an expired card, what do I do?
- Where can I keep track of my pledges?
- How can I change my payment method before funding ends?
- How can I change my pledge amount or reward selection?
- Will I receive a receipt for my pledge?
Getting rewards
- I haven't received my reward yet
- Why did I receive an email from Kickstarter directing me to PledgeManager.com?
- What happens if a project is delayed?
- How do I provide a creator with my shipping address and reward details?
- What do I do if there are additional shipping costs?
- What if something goes wrong after a project is successfully funded?
Profile settings
- What’s my profile page, and what appears on it?
- How can I change my profile name or verified identity name on my project/account?
- What is a vanity URL?
- How do I unsubscribe from emails or adjust which emails I receive?
- How can I keep my account secure?
- How can I enable two-factor authentication?