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  2. Backer questions

Backer questions

Backing a project

  • How do I pledge?
  • When is my card charged?
  • Pledge troubleshooting / common pledge problems
  • What is this charge from Kickstarter on my bank statement?
  • How to message a project creator
  • I was not able to pledge to the project in time. How can I still back the project?
See all 33 articles

Guest pledging

  • How do I pledge to a project as a guest?
  • How do I activate my Kickstarter guest pledge account?
  • What do I do if I can’t find my guest pledge confirmation email?

Managing your pledge

  • My refund was sent to an expired card. What do I do?
  • Where can I keep track of my pledges?
  • How can I change my payment method before funding ends?
  • How can I change my reward selection?
  • How can I change my pledge amount?
  • Can I cancel a pledge?
See all 7 articles

Getting rewards

  • I haven't gotten my reward yet. What do I do?
  • How will project creators get my info to deliver rewards?
  • How can I view or change my survey responses?
  • How do I know when rewards for a project will be delivered?

Profile settings

  • What’s my profile page, and what appears on it?
  • How can I change my profile name?
  • How can I log in using my Facebook account?
  • What is a vanity URL?
  • What is Facebook Connect?
  • How do I unsubscribe from or adjust which emails I receive?
See all 11 articles

Troubleshooting

  • A project I'm backing just succeeded and my pledge was declined. What do I do?
  • Why is my pledge being authorized?
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