Backer questions

Backing a project

• How do I pledge?
• When is my card charged?
• Why am I getting an error message when I try to pledge?
• How can I find interesting projects to back?
• How do I follow creators?
• How does Advanced Search work?

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Guest pledging

• How do I pledge to a project as a guest?
• How do I finish creating my Kickstarter account?
• What do I do if I can’t find my pledge confirmation email?

Managing your pledge

• Where can I keep track of my pledges?
• How can I change my payment method before funding ends?
• How can I change my reward selection?
• How can I change my pledge amount?
• Can I cancel a pledge?
• Will I receive a receipt for my pledge?

Getting rewards

• I haven't gotten my reward yet. What do I do?
• How will project creators get my info to deliver rewards?
• How can I view or change my survey responses?
• How do I know when rewards for a project will be delivered?

Profile settings

• What’s my profile page, and what appears on it?
• How can I change the email address associated with my account?
• How can I change my profile name?
• How can I log in using my Facebook account?
• What is a vanity URL?
• What is Facebook Connect?

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Troubleshooting

• A project I'm backing just succeeded and my pledge was declined. What do I do?
• I forgot my password, how do I log in?
• Why is my pledge being authorized?
• How come my Facebook account is showing up as somebody else?