Backing a project

• Common Pledge Problems
• How do I pledge?
• When is my card charged?
• Pledge Over Time Common Questions
• I pledged to a project, but I don’t see the pledge on my account?
• Late Pledges Common Questions

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Managing your pledge

• Can I cancel a pledge?
• My refund was sent to an expired card, what do I do?
• Where can I keep track of my pledges?
• How can I change my payment method before funding ends?
• How can I change my pledge amount or reward selection?
• Will I receive a receipt for my pledge?

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Getting rewards

• I haven't received my reward yet
• Can I change my shipping address after I complete a backer survey or pledge manager?
• Why am I being asked to pay taxes for my pledge?
• What is a pledge manager and how do I complete it?
• What happens if a project is delayed?
• How do I provide a creator with my shipping address and reward details?

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Profile settings

• What’s my profile page, and what appears on it?
• How can I change my profile name or verified identity name on my project/account?
• What is a vanity URL?
• How do I unsubscribe from emails or adjust which emails I receive?
• How can I keep my account secure?
• How can I enable two-factor authentication?

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Troubleshooting

• A project I'm backing just succeeded but my pledge was declined. What do I need to do next?
• Why is my pledge being authorized?