If the creator is using the Kickstarter Pledge Manager or Backer Survey tool to collect backers’ addresses, and they haven’t locked addresses, you can update your shipping address by following the steps below. Please note that changing your submitted address is currently only possible on a web browser.
- Log in to your Kickstarter account and navigate to the Backed projects page.
- Next, locate the specific project under the 'Successful pledges' section and click the round “+” button to the right-hand side of the project name.
- On the Pledge summary page, select the 'Pledge manager' tab to see your current shipping address.
- If the creator hasn’t yet locked addresses for the project, you’ll see an option here to change your address. Please note that changing the country from the one selected during pledging or completion of the pledge manager will no longer be possible at this point.
If you have multiple projects with open surveys or pledge managers, and you’d like to update your shipping information on all of them at once, you can update all eligible pledges with the same address from the Shipping address tab, found under the Settings page of your Kickstarter account. To do so:
- Make sure you’ve saved the new address to your ‘Saved addresses’ list. If you have saved addresses stored already, you should see them listed on the right hand side of your screen.
- Click on “Apply to all” on the desired address to apply this across all eligible surveys. Each address will indicate the number of eligible surveys and pledge managers available for updating with the selected address.
- If the new address is in a different country than what was originally selected when pledging, you will not be able to update the address as shipping costs may change. In this case, you’ll need to reach out to the creator directly to discuss alternative delivery options.
Please note that, once a creator is ready to begin shipping rewards, they may lock addresses and you will have 48 hours to finalize any changes.
If the creator has locked addresses, or you’d like to modify your responses to any of the survey questions (size, color, etc.), you should message the creator directly.
If the creator used a third-party pledge management service to collect information and you need to make any changes, you will need to contact the creator directly to request their help with this.
I need to change the shipping address but I can’t see an option to do so
If the backer survey or pledge manager has closed and the creator has locked addresses, it’s likely that they are now finalizing plans to begin shipping rewards. If there are any changes to your shipping address we recommend reaching out to the creator as soon as possible, before shipping begins, by sending them a message through Kickstarter.
You could also post a comment on their project page to remind them to check their Kickstarter message inbox for your new address.
How do I update the email address associated with my pledge?
If you’ve recently updated the email address linked to your Kickstarter account, this will now be associated with your pledge in each project’s backer report. However, if a creator has already downloaded the backer report for their project, or is using a third-party service for their pledge management, the creator will need to manually update your email address on their end.
We recommend reaching out to a creator directly to let them know that the email address associated with your pledge may need to be updated. In the event that they are using a third-party pledge management service, they may also need to re-send the survey to your new email address.
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