Firstly, we recommend double-checking that you are logged in to the correct Kickstarter account. You should also check any other email accounts you own for an email confirmation from Kickstarter, or try logging in with these email addresses, as it’s possible that you might have created more than one account.
If you pledged as a guest, check your email inbox for a pledge confirmation email and a link to activate your Kickstarter account.
If you received a confirmation for your pledge, you want to make sure that it came from Kickstarter and not a third-party pledge manager, such as BackerKit, PledgeBox, CrowdOx, or a similar service. If you contributed to the project via one of these services, there will be no record of your transaction on our end and therefore it will not appear as a pledge on your Kickstarter account. Additionally, you won’t have been assigned a backer number through Kickstarter. You’ll need to reach out to the project creator directly with any questions or to request an update.
Still not seeing your pledge on your account, or tied to any of your other email addresses, and you didn’t receive a pledge confirmation email? Please contact our Support team.
I can’t remember the email address I used for my pledge?
If you are having trouble finding a pledge, or remembering the email address associated with your Kickstarter account, it’s possible that you might have mistyped your email address when pledging, and consequently you might not be receiving updates to your account.
We’re happy to help you locate your pledge or account, please get in touch with us to get this process started.