Kickstarter’s pledge manager provides creators with an easy tool to gather all the information they need in order to fulfill your reward. Using the pledge manager, a creator can collect your shipping address, reward preferences, as well as any applicable taxes and shipping fees, all in one place.
When a creator launches their pledge manager on Kickstarter you’ll receive an email with a direct link to finalize your pledge. If you’re viewing the site through a desktop browser, you’ll also see a notification at the top of the page for any pledge managers awaiting response. To complete the pledge manager for a project, simply follow the steps below.
- First, make sure that you are logged in to the correct Kickstarter account. Then, in the email you received, click the “Complete last steps” button to open the pledge manager.
- On the ‘Welcome’ page, click “Continue to pledge manager” to start submitting your information.
- If the creator has made additional add-ons available in the pledge manager, the next page you’ll land on will be ‘Add-ons’. Here you’ll have the option to increase your pledge with any available add-ons. Simply click “Add” and adjust the quantity as needed.
- Please note: When a reward tier is a digital one, it won’t be possible to add physical add-ons to your pledge.
- If no add-ons are being offered by the creator, this page will be missing from the pledge manager.
- When ready, click “Continue” and you’ll be taken to the ‘Survey’ page. Here, you can answer any questions from the creator and submit your item preferences. If additional add-ons were selected, the survey will automatically include questions relating to this reward. When this section is complete, click “Continue”.
- Next, you’ll need to confirm your address. This should be the address you would like the creator to ship your reward to. We will also use this address to determine how much tax may be due for your reward items.
- After clicking “Continue” on the ‘Address’ page, you’ll be taken to the ‘Payment’ page. We recommend double-checking that everything is correct on this page. If there is a payment due, you can select a payment method and click “Pay” to finalize your pledge. If no payment is due, simply click “Complete” and you’re all set!
Remember: The pledge manager will be open for 3 weeks from when it launches. You must complete this before the window closes. At the end of the 3 weeks, the pledge manager will close and you will need to work directly with the creator to see if an alternative arrangement can be made.
If you’re having trouble accessing the pledge manager through the email link or notification banner, another option is to access it via your Backed projects page.
- Log in to your Kickstarter account and navigate to the Backed projects page.
- Next, locate the specific project under the 'Successful pledges' section and click the round “+” button to the right-hand side of the project name.
- On the Pledge summary page, select the 'Pledge manager' tab and click “Start pledge manager” to be taken to the pledge manager.
- Follow the steps above to finalize your pledge and submit your response.