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  1. Kickstarter Support
  2. Backer questions
  3. Getting rewards
Getting rewards
  • I haven't received my reward yet
  • Can I change my shipping address after I complete a backer survey or pledge manager?
  • Why am I being asked to pay taxes for my pledge?
  • What is a pledge manager and how do I complete it?
  • What happens if a project is delayed?
  • How do I provide a creator with my shipping address and reward details?
  • What do I do if there are additional shipping costs?
  • What if something goes wrong after a project is successfully funded?
  • What can Kickstarter do when a creator does not fulfill their project rewards?
  • What is a Project Update Request?
  • The reward I received is not what I expected
  • Why am I being asked to pay customs fees for my reward?
  • There is an issue with my reward
  • A project I backed isn’t able to fulfill, what does this mean for the backers?
  • How do I know the project I backed wasn’t a scam?
  • The creator is offering rewards elsewhere before shipping to backers
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