If you’d like to give backers the option to update their shipping information, select this option on the “Reward surveys” page. Alternatively, if you decide to add this functionality after you’ve already sent out your surveys, select the “Edit” option next to “Address changes not allowed" on the same page.
If you’re ready to ship out rewards and you’d like to disallow survey changes, visit the “Reward surveys” page and select “Edit” next to “Address changes allowed.” A modal will appear asking you to confirm this change. Once you select “Send notifications now,” backers will be notified that they have 48 hours remaining to finalize any changes to their shipping information. Want more details on this feature? Visit our blog.
Backers can't directly update responses to other survey questions (reward size, color, etc.) but you can leave a note on a survey response if someone contacts you with an important edit.