Creator questions
175 articles
- How do I use Kickstarter’s Pledge Manager?
- How do I know if I'm eligible to use Kickstarter's Pledge Manager?
- How do I charge shipping through the pledge manager?
- Configuring the Pledge Manager Tax Section
- How to enter item values for bundles and reward packages
- Can I edit the pledge manager after it has launched?
- How do I add a free item to a backer’s order?
- How to set tax expectations with your backers
- Understanding Tax Collection in Kickstarter’s Pledge Manager
- How to read your Pledge Manager Tax Report
- Can I charge a tariff surcharge through the pledge manager?
- Can I send digital rewards to my backers through Kickstarter?
- How do I send tracking numbers through Kickstarter?
- When will I receive the funds from Kickstarter’s Pledge Manager?
- How do I prevent double-charging my backers for VAT?
- How do I issue a refund for funds received through the pledge manager?
- How do I sync pledge manager orders to ShipStation?
- How to manage import taxes for international shipping (DDP vs. DDU)
- Setting up IOSS for EU shipments via ShipStation
- Pledge Manager Tax FAQ
- Pledge Manager Backer FAQs
- What are Secret Rewards?
- How do I itemize my rewards?
- Can I schedule a reward or limit the quantity?
- What can be offered as a reward?
- How do I charge shipping on my rewards?
- Can Kickstarter recommend a pledge management service?
- What information can be found in the “About the creator” section?
- Why are you asking for my demographic information and what will you do with it?
- As a Kickstarter creator, how can I comply with data privacy rules?
- Who can use Kickstarter?
- How do I start a project?
- What is a fiscal sponsor, and should I get one?
- Can Kickstarter be used to fund anything?
- How do I add rewards to my project?
- How do I add Late Pledges to my project?
- How to set the right funding goal for your Kickstarter campaign
- What are some things I should do before launching my project?
- Using Project Budget to calculate your project’s funding goal
- How do I add a table of contents to my project's story?
- What information should I share on my project page?
- How do I include images or other media in my project description and updates?
- What is the maximum project duration?
- Is a project video required to launch?
- What does estimated delivery date mean?
- Is there a maximum reward tier value?
- Can I use AI-generated content or create AI technology in my project?
- What are stretch goals?
- How do I choose the right category for my project?
- How do I know someone won't steal my idea?
- What options do I have for charging shipping costs?
- Can projects raise more than their goal?
- Can I run more than one project at once?
- When will Kickstarter be available in other countries?
- Can business and nonprofit entities raise funds for projects?
- Can I share my project before launch?
- Can my project page be in any language?
- How long does a project remain on Kickstarter?
- What is the project collaborators tool and how do I use it?
- How can I change the language preference on the site?
- Can I choose my project’s display currency?
- Can I use copyrighted material as part of my project?
- Can I launch my project on multiple platforms?
- What is Euro Currency Flexibility and who can use it?
- How do I add subtitles and captions to my videos?
- How can I make sure my project is included in an Open Call?
- What is the Plan tab?
- Pledge Over Time FAQ
- Why do creators need to add a credit card when setting up their project?
- Why does Kickstarter need to know about my company’s owners? What information do I need to provide?
- How do I prepare to launch my project?
- How long does it take to build and launch a project?
- My project is awaiting review, how does this work?
- Why review projects at all?
- What should projects do if they don’t meet Kickstarter’s rules?
- How do I launch my project after it’s been approved?
- What are the rules for hardware and product design projects?
- Does Kickstarter curate which projects are allowed on the site?
- Can I get my project's URL before I launch?
- Setting up your project’s pre-launch page
- What does the Kickstarter Team badge in Messages mean?
- When and how should I start planning my promotion strategy?
- How can I spread the word about my project?
- What about marketing and promotion services that promise backers?
- My funding has stalled after a few days. What should I do?
- What is Kickstarter’s attribution model and how does it work?
- How can my project get featured, or selected as a Project We Love?
- Where can I find my project on Kickstarter?
- Where can I track my project’s progress?
- How can I manage my project notification emails?
- How do I create a custom referral tag and track referral stats?
- Can a project be edited after launching?
- Can I edit my rewards after I've launched my project?
- If I am unable to complete my project as promised, what should I do?
- How does the "Magic" search filter work?
- What is Google Analytics and how do I set it up?
- How do I track my project’s conversion rate?
- What is Meta Pixel and how do I set it up on my project?
- What is Meta Conversions API and how do I set it up on my project?
- Google and Meta Marketing Event Types and Schemas
- How can I cancel my project?
- Navigating Stripe Mature Content Reviews
- How are the backer numbers assigned?
- Can I enable Late Pledges after my campaign ends?
- EU General Product Safety Regulation (GPSR) Compliance
- Can dropped backers pledge again through Late Pledges?
- My campaign has ended, can I make changes to the Late Pledge rewards?
- Why have I received an email saying that backers want a new project update?
- What happens if the final funding amount is lower than the goal after a campaign has ended?
- I'm awaiting a payout, how do I check the bank account details I've entered?
- If my project is successfully funded, how do I receive my funds?
- What is Spotlight and how do I get access to it?
- My project was just successfully funded, where did my project video go?
- How do I customize my Spotlight page?
- Can you recommend any services that can help with manufacturing, shipping, and other parts of project fulfillment?
- Are projects that were not successfully funded browsable on Kickstarter?
- How do I relaunch a project?
- My access to Spotlight has been deactivated
- How can I use my project's backer report?
- What is my responsibility for answering questions from backers and non-backers?
- What are project updates?
- How do I post a project update?
- What should I post an update about and how often?
- What is a Q&A project update?
- How do I communicate with backers?
- What is a Design & Technology Status?
- What is the Community tab?
- How can I delete comments from backers on my project?
- How can I host a livestream on my project page?
- How can I get my backers' information to fulfill rewards?
- How to build your Backer Survey
- Where can I find my backer’s pledge manager or survey responses?
- How can I use the Fulfillment dashboard to manage reward production and fulfillment?
- Third-Party Pledge Manager Data FAQs
- How do I ship rewards with Easyship?
- How do I manage backer information?
- What information can I see about my backers?
- Can backers update their shipping address?
- What is the ‘Status’ column on the backer report and how does it work?
- How can I use the downloaded backer report?
- How can I access my expired backer report?
- What do I do if I miss my estimated delivery date?
- I’m ready to fulfill, why do I need to end Late Pledges?
- How do I set a status for my project?
- How do I issue a refund to one of my backers?
- How to issue a refund if the backer’s original payment method has expired?
- What is Spotify for Authors and how does it work?
- Recent Changes to EU Import Duties
- What is the 1099-K Form and will I receive one?
- Tax Collection in the United States
- Tax Collection in Canada
- What are the tax implications of using Kickstarter?
- How will Kickstarter approach VAT collection in the pledge manager?
- Is the financial information that I share on the Payment tab secure?
- What type of bank account can I use?
- How will I be paid out for Late Pledges?
- Are creators based in the EU and UK responsible for VAT?
- Why was I asked to verify my information after my project ended?
- What should I do if I need to edit some of my verified information?
- Do you store any of my verified information?
- I’ve received my project payout, how can I get an invoice breaking down the fees?
- I’m looking to create a business in the US so that I can launch a project, how do I do this?
- I’m launching a project on behalf of a business or nonprofit entity. Who should complete the verification process?
- How do I verify my information and what should I do if it’s not working?
- I’m having trouble uploading my documents. Any suggestions?
- Identifying and Protecting Yourself From On-Platform and Off-Platform Spam
- What happens when there is a problem with one of my backer's pledges?
- I'm having trouble verifying my business information, what should I do?
- Why doesn't the number of backers of my project match the number who have selected rewards?
- My project was declined but it meets the rules. What should I do next?
- What happens when a project is suspended?
- Can I pledge to my own project?
- My project is listed in the wrong country. How can I fix this?
- What happens if my account is restricted or canceled?
- How do I remove a backer from my project?