After a backer has completed the pledge manager for your project you will be able to issue a refund for any funds received through the pledge manager. To issue a refund, head to your backer report, located in the creator navigation bar to the left of your project page, and follow the steps below:
Search for the backer in the backer report and click on their name.
In the modal that opens up, click the "Issue a refund" button.
On the next page you will have the option to issue a full or partial refund.
A full refund will result in the backer receiving 100% of their order total, including shipping, fees, and any taxes.
When issuing a partial refund you can choose to enter a specific refund amount for each item within the pledge, or simply enter a general refund amount. You can also choose to fully remove an item.
Select a reason for the refund and, if you’d like to, you can include a message to be sent to the backer within their refund email.
Next, choose a refund source from the cards saved to your account, or enter a new personal credit card (this will be the card that the refund is issued from).
Lastly, check all information is correct and click the “Issue refund” button to confirm.