The Survey tool in the creator tools menu makes it easy to collect mailing addresses, shirt sizes, reward options, or anything else you need to fulfill rewards.
To use this tool:
1) Go to your project page.
2) Click the "Reward surveys" link in the creator tools menu on the left to start creating your surveys. You can make your questions open answer or multiple choice. You can also allow backers to update their shipping information.
3) You can start building your surveys at any time during your project's funding period. The questions you add are automatically saved as you work on them. When your project is successfully funded (and your funding period has ended) and you're ready to send them, just click "Send Survey."
4) As you're crafting your surveys, keep in mind that backers are unable to leave answers blank. If a question doesn't apply to everyone in that reward tier, make sure to provide them with the option to say "Not Applicable" or "Doesn't Apply."
We run the addresses that backers provide through a validation check, just to make sure that the address is properly formatted and to catch any typos.
You can view the responses in your Backer Report or export them as a CSV file that you can open in Excel and other spreadsheet programs.
Don’t worry about gathering backers' info before your project is funded. If backers are curious, please let them know that you’ll follow up when you're ready to deliver their rewards. For more information about tools to help you with fulfillment, please visit the Creator Handbook.
If your backer report access has expired, you can request an extension following a few simple steps.