How can I change the email address associated with my account?
To update the email address associated with your Kickstarter account you’ll first need to login to your account using the email address currently associated with it. Once you’ve logged in:
- Head over to your Account page and replace your old email with the email address you wish to use instead.
- Confirm your changes by entering your current password in the field below.
- Click “Save settings,” and you should see a pop-up screen confirming your changes.
For security reasons, we require all Kickstarter users to verify their email addresses. So keep an eye out for a verification email from us in order to finalize your email address change.
Please note: it isn’t possible to use an email address on more than one Kickstarter account. If you are seeing an error message that the email you are trying to enter is already in use, we recommend entering an alternative email address.
Check out this article for how to update your email address or password through the Kickstarter app.
Unable to access the email address you used to sign up for your Kickstarter account? Get in touch.
How come my Facebook account is showing up as somebody else?
If you are using a computer that is logged in to someone else's Facebook, connecting your Kickstarter account to Facebook will automatically create a link to that person's account. Make sure that whichever computer you're working on is already logged in to your Facebook account, or is logged out of Facebook entirely.
I forgot my password, how do I log in?
To request a password reset, click the 'Forgot?' link on the login page. Then enter the email address associated with your account and we'll send over an email with a link to reset your password.
My email address is not recognized when I try to reset my password?
If your email address is not recognized when trying to send the password reset email, it’s possible you may have used a different email address to register your account.
If you’re certain that you’re entering the correct email, it could be that the email address entered may have had a typo or a variant spelling. In this case, you’ll need to get in touch with us to answer a few security questions in order for us to locate your Kickstarter account.
Please contact our Support team and we’ll be happy to help you with this process as quickly as possible. Please have the details of your most recent pledge handy before contacting us.
I’m not receiving emails from Kickstarter
If you’re having difficulty receiving emails from Kickstarter for a project you’ve backed, we recommend first double-checking your email notification settings.
Follow this link, sign in to your Kickstarter account, and you'll see icons for email and mobile notifications. Turn notifications on or off by toggling the corresponding icons.
As a second step, we also encourage you to add firstname.lastname@example.org to your contacts list, to ensure that our emails to you are not being intercepted by a spam filter. If you're still having trouble, it’s possible there may be an issue with your email provider. Please try reaching out to them next, to see if anything might be going on on their end.
If you’ve tried all of the above and are still experiencing email delivery issues, Please contact our Support team for further troubleshooting.