If you notice an issue on Kickstarter, please let us know by submitting a bug report to our Support team. If possible, please include a screenshot with your description of the problem.
Our Support team makes sure to investigate all reported issues on our platform carefully, so we appreciate your patience while we work with staff engineers to troubleshoot and fix issues.
In the meantime, here are some tips we recommend for troubleshooting an issue using Kickstarter:
- Check this list of recent browser updates to see if you’re running the latest version. Using an outdated version of your browser could be the root of the issue.
- Reset your web browser by clearing your cache and cookies. Check out this article for help on how to do so.
- Disable any plug-ins in your browser. This article can walk you through how to do that.
- Try using a different browser altogether. Our desktop site is optimized for Google Chrome.
We rely heavily on our community to notify us of potential issues. Thank you for helping us maintain the health of Kickstarter.