While creators are solely responsible for completing their project as promised, we do expect them to consistently communicate with backers along the way. These expectations include:
- Sharing project updates at least once a month as soon as the campaign reaches its funding goal
- Responding to messages from backers in a timely manner
In cases where we determine that a creator is not meeting these expectations, we will deactivate their access to the Spotlight page tool. What does this mean exactly?
- The Spotlight button’s text is changed to “Follow along”
- The Spotlight button will link to the Updates tab of the project
- The Spotlight editing tools will be blocked
If you’re a backer and you’re unsure whether a creator is meeting these expectations around communication for a project you’ve backed, please get in touch with us so that we can investigate your report further.
Creators can request to have access to their Spotlight page restored by filling out the “Submit a ticket” form. We’ll evaluate each request and if we are satisfied that the following actions are completed, we’ll be happy to reinstate access to these creators:
- Creator has posted a project update. Here are some things to keep in mind when posting updates
- Creator is responding to messages from backers. Here are some best practices on how to communicate with backers
*Note that as a creator having your project’s Spotlight page disabled could negatively impact launching projects in the future. Prior to working on a new project idea, we encourage creators to address concerns from backers and work to lift Spotlight restrictions on their current project before trying to launch a new one.
Our Community Support and Trust & Safety teams monitor Kickstarter's system and review reports received from backers when projects do not go as expected. If there is sufficient evidence of abuse against our system or trust of others, we will revoke or suspend account privileges. Our Trust & Safety page goes into a bit more detail on this.