While creators are solely responsible for completing their project as promised, we do expect them to consistently communicate with backers along the way. These expectations include:
- Sharing project updates at least once a month as soon as the campaign reaches its funding goal
- Responding to messages from backers in a timely manner
In cases where we determine that as a creator you are not meeting these expectations, we will deactivate your access to the Spotlight page tool.
You can request to have your access to the Spotlight page restored by filling out the “Submit a ticket” form. We’ll evaluate your request and if we are satisfied that you’ve completed the following actions, we’ll be happy to reinstate your access:
- You’ve posted a project update. Here are some things to keep in mind when posting updates
- You’re responding to messages from backers. Here are some best practices on how to communicate with backers
Our Community Support and Trust & Safety teams monitor Kickstarter's system and review reports received from backers when projects do not go as expected. If there is sufficient evidence of abuse against our system or trust of others, we will revoke or suspend account privileges. Our Trust & Safety page goes into a bit more detail on this.