What are creators obligated to do?
When a project is successfully funded, the creator is responsible for completing the project and fulfilling each reward to the best of their abilities. Their fundamental obligation to backers is to finish all the work that was promised, honestly address backers’ concerns, and deliver rewards.
All money raised goes directly to the creator and is managed by the creator (with only a small fee passing through Kickstarter's hands).
How do I request a refund?
If a project is still live, you can cancel your pledge before it ends. However, once a successful project has ended, and collection has started, it is no longer possible to cancel your pledge.
If you’re interested in having your collected pledge refunded, you’ll need to reach out to the creator directly. Keep in mind, however, that if the funds have already gone towards producing or shipping rewards then a refund may not be possible at this time.
When a creator issues a refund through Kickstarter, this is automatically applied to the card originally pledged with and may take up to two weeks to appear back on the card.