Kickstarter does not issue refunds. Transactions are between backers and creators directly.
To request a refund for a pledge, please contact the project creator. To message a creator, visit the project page and click on the creator's profile name. This will open their bio page where you can then click the "Contact me" button.
If the project is still live, you can always cancel your pledge.
Kickstarter is not a store, it’s a place where creators come together with backers to bring creative projects to life. Pledges on Kickstarter must be made in good faith. For more information, please visit our Terms of Use.