With Stripe, our payments processor, refunds issued through Kickstarter can only be applied to the card originally used to pledge to a project. If the refund was already sent to an expired card, one of three things will have happened:
- The bank will realize that the card number is no longer valid, but will see the account it’s tied to, at which point the refund should be transferred to the new card number/account automatically
- Stripe's card updater service will recognize your new card number that replaced the old card. The refund will be applied automatically to the new card number
- The bank will reject the refund to the outdated card, and the funds will be returned to our payments processor
If your card is no longer valid (having expired or been cancelled), we strongly recommend reaching out directly to your bank. When speaking with them, you’ll want to mention the date of the refund, as well as the amount refunded.
If you still don’t see the funds in your account, please allow 30 days to pass from when the refund was issued by the creator, then contact our Support team for further trace information. Refund trace details only become available after the 30 day period.