To provide one of your backers with a refund, please follow these steps:
- Head to your Backer Report from the Creator Tools menu
- Search and click on the individual backer's name
- Select "Issue a refund"
- Fill out your personal credit card information (i.e. the card you’re issuing the refund from)
- Enter the amount for a full or partial refund
If you issue a refund within 14 days of your funding deadline, all fees will be refunded.
If a backer has been issued a full refund, it'll be reflected in your Backer Report. Their status will be changed to “Dropped” and they’ll no longer be able to post comments, but you can continue to communicate with them through direct messages.
Please refer to this help article if the backer’s card has expired or is no longer active. If you receive an error message when trying to issue the refund, you may need to issue the refund outside of Kickstarter.