As backers are unable to update their payment method for pledges that have already been collected, any refunds processed through Kickstarter can only be sent to a backer’s original payment method.
If the card on file is no longer active, one of the following typically happens:
- If the original card used was attached to an account, as most debit and credit cards are, the bank will see the incoming credit on an expired card and roll it into the appropriate account.
- Our payments processor uses an updater service that will know if a card number is no longer valid and has been replaced with a new valid number. In this case, the credit would have been issued to the valid card number.
If the two options above do not apply to a backer’s situation, you’ll see an error message when trying to issue the refund. In this situation, the refund will need to be issued outside of Kickstarter.