If you are a creator using Kickstarter’s Pledge Manager to manage the next stage of your campaign, you will have the option to send backers their tracking numbers through the backer report.
To send something to a single backer, simply click the three dots under the gear icon for that backer and select the action you wish to take.
When multiple backers are selected, you will see a menu appear at the bottom of the screen showing you the available bulk actions.
To help your backers know when their rewards are expected to be delivered, you can use the backer report to send them the tracking numbers for their order. You can choose to either select a single backer and send them their tracking numbers only, or select multiple backers and send all tracking numbers in one go.
To bulk upload tracking numbers, select multiple backers using the checkboxes on the left side of the backer report. You will see an option to download a CSV template* in the window that pops up. Next, open this template on your device and enter the tracking numbers for each backer in the relevant column of the spreadsheet. Save the file, upload the spreadsheet within the same window, and once uploaded click “Add tracking numbers”.
When a tracking number is added, we will send this to the backer in an email and add it to the ‘Backing details’ tab of their pledge summary page.
If we encounter any issues matching the tracking numbers, it is likely that the content in the spreadsheet needs to be re-formatted and uploaded again. If you are still having trouble after that, please contact our Support team.
*The CSV file can be opened in any spreadsheet program, such as Numbers, Microsoft Excel, or Google Sheets.