When a creator has not posted a new update in a while, we give the backers of that project the option to send an anonymous update request. After submitting a request, we will send an email to the creator letting them know that their backers have recently requested a new project update.
We encourage you to make an update request prior to direct messaging the creator, leaving a comment on the project page, or writing in to our Support team.
How can I submit a Project Update Request?
For an eligible project (one where the creator has not posted a new update in over 4 weeks and they are yet to finish fulfilling their rewards), you can make an update request from the top of the Updates feed on our desktop or mobile website, or from the backer bar at the top of the project page after selecting certain feedback options (neutral or negative).
How long should I wait to follow-up with a creator?
While we expect and encourage creators to post an update once a month until they have fulfilled all of their backers’ rewards, writing updates and managing a project can be difficult, and each creator will approach this in a different way. Lack of communication doesn’t mean that the creator has given up. We recommend giving the creator at least a week before attempting any other means of requesting an update.