Backer questions
64 articles
- Pledge Over Time Common Questions
- What is 3D Secure (3DS)?
- Common Pledge Problems
- I pledged to a project, but I don’t see the pledge on my account?
- How do I pledge?
- Late Pledges Common Questions
- When is my card charged?
- What is the minimum and maximum amount I can pledge to a project?
- How to message a project creator
- A project’s campaign has ended but I’d still like to pledge to it, is this possible?
- How can I find interesting projects to back?
- How do I follow creators?
- How does Advanced Search work?
- What forms of payment can I use to make a pledge?
- How do I add a new credit card to my account?
- What is Apple Pay and how do I set it up?
- How secure is it to pledge on Kickstarter?
- If I make a pledge, what information does the project creator receive?
- Do I get notified if a project I'm backing succeeds?
- Can I pledge to a single project more than once?
- What do I do if I have questions about a project?
- What happens when a project is overfunded?
- What does the “Remind me” button do?
- What is a Superbacker?
- How do I know a project creator is who they claim they are?
- Is my pledge tax deductible?
- How can I delete a comment I posted on a project?
- I pledged to an international project. What currency will my pledge be collected in?
- My refund was sent to an expired card, what do I do?
- Where can I keep track of my pledges?
- How can I change my payment method before funding ends?
- How can I change my pledge amount or reward selection?
- Can I cancel a pledge?
- Will I receive a receipt for my pledge?
- What is the ‘Your Voice Matters’ feature?
- Recent Changes to EU Import Duties
- Why am I being asked to pay taxes for my pledge?
- Can I edit my pledge manager order?
- What is a pledge manager and how do I complete it?
- Can I change my shipping address after I complete a backer survey or pledge manager?
- I haven't received my reward yet
- What happens if a project is delayed?
- How do I provide a creator with my shipping address and reward details?
- What do I do if there are additional shipping costs?
- What if something goes wrong after a project is successfully funded?
- What can Kickstarter do when a creator does not fulfill their project rewards?
- What is a Project Update Request?
- The reward I received is not what I expected
- Why am I being asked to pay customs fees for my reward?
- There is an issue with my reward
- A project I backed isn’t able to fulfill, what does this mean for the backers?
- How do I know the project I backed wasn’t a scam?
- The creator is offering rewards elsewhere before shipping to backers
- What’s my profile page, and what appears on it?
- How can I change my profile name or verified identity name on my project/account?
- What is a vanity URL?
- How do I unsubscribe from emails or adjust which emails I receive?
- How can I keep my account secure?
- How can I enable two-factor authentication?
- How do I delete my account?