We expect all members of the Kickstarter community to act with honesty and openness. Our Community Support and Trust & Safety teams monitor Kickstarter's system and review reports received from users. Some actions taken may include:
- Reaching out to creators and reminding them to post project updates as well as respond to backer messages
- Revoking account privileges, including the ability to run another campaign on Kickstarter, until rewards have been fulfilled or an update has been posted for backers
- Suspending or restricting account privileges if there is sufficient evidence of abuse against our system or trust of others.
We track creators' fulfillment histories as comprehensively as possible - from snags to more serious complications - to help ensure creator accountability. We may adjust our policies based on feedback from backers and creators, and/or data aggregated across projects.
While we can't speak to the nature of actions taken, we're constantly working on improving our vetting process for creators and we are grateful for any feedback from our community.