We require each creator to verify their identity when launching a new project. This helps to ensure that there is an actual human being behind each project. The person behind the project who verifies their identity will be held responsible and liable for running and completing it. The verified individual can vary from project to project, which is why ID verification is required on each new project, regardless of whether it has been completed in the past.
You can verify your identity from the Payment tab of your project draft overview. There you’ll be prompted to select whether you will be collecting funds for the project as an individual or as a legal entity (a company). Then, under the “Identity Confirmation” section, you will be prompted to enter your personally verifiable information. During this process, it’s important to make sure you’re entering the correct information and that your details are free of typos.
Please note: to ensure the best chance for a smooth verification process, make sure that you are able to meet the eligibility requirements with respect to the country from which you are launching your project.
Once you submit your details, you should see a note that reads “Confirming your identity” and “Refresh this page in a few minutes for updates.” If you’ve refreshed this page a number of times, it’s been at least a day, and you’re still seeing this message, please contact us.
If the first verification attempt fails
If for any reason your identity cannot be verified through this process, you should see a new message that reads “We couldn't confirm your identity.” From there, you will be prompted to upload an image of your government-issued identity document.
If the second verification attempt fails
If your identity still cannot be verified, you must complete the verification process directly with our payment processor, Stripe. In the Payment tab of your project, you will then see a link to take you directly to Stripe.
Please note: portions of this process may require manual review, so please wait up to 1 business day. To ensure a speedy turnaround time, please be sure to closely follow the instructions presented by Stripe.
If you have any trouble with these processes, feel free to contact us so that our Support team can take a closer look.