The person who verifies their identity as the project creator is the funds recipient, and must provide a bank account to receive payment if the project funds successfully. Therefore, if you’ve selected an individual funds recipient in the Payment tab of your project, you must personally own the bank account entered. If you selected a business recipient, the bank account must be owned by the business.
What type of bank account do I need to receive a payout?
The bank account must support direct deposit (for U.S. bank accounts, this means that the bank account needs to be ACH compliant). Typically, accounts matching these specifications are checking accounts. Savings accounts are supported as well, however please be advised that we see higher payout failure rates with these accounts. In Japan, only “Futsuu” accounts are accepted. You can read Stripe’s policies for more information on this topic.
If you have questions about whether or not your bank account is set up for these types of transactions, we recommend checking with your financial institution.
When entering your bank account information, we highly recommend taking extra care to ensure that you have input the correct details. Failure to enter accurate information can lead to delays in the payout transfer. Please note that we are not able to offer PayPal, Square, or other similar third-party services as viable methods for payments collection or payout transfers at this time.
Where can I find my bank account number?
You can find your bank account number and routing details on your bank statement or in your account details online. For U.S. account holders, please list a bank account that is ACH-enabled. When listing your routing number, be sure to use the one designated for paper and electronic transfers (not wire transfers). If you can't find it, ask your bank — they'll definitely know!
Please note that our payments processor, Stripe, only supports checking accounts at this time. More information about ACH transfers is available via their website. You can also find payout account types here.
Where can I double-check the bank account details for my project?
If your project is live, you can find the last four digits of your submitted bank account by selecting “Edit project” from the creator tools menu, located on the left side of your project page. From here head to the Payments tab where you will find the last four digits of the bank account provided.
If your project has already ended, you can find your Funding Summary by going to your project's Dashboard. From here, click on the blue "View Funding Summary" link to see a breakdown of the funds raised and the last four digits of the bank account associated with your project.
I need to change the bank account associated with my project, is this possible?
As long as a payout has not yet been initiated for your project, we may be able to help with updating the bank account. Please contact our Support team so that they can verify the eligibility of your new bank account and assist with updating the details.
If your project has not yet launched, contact our Support team to see if they can help with resetting your bank information.
Please note: If your project has already ended and a payout has been initiated, we can no longer update the bank account or beneficiary details on your project.