The FAQ section of each project page is the best place to address common questions. To access this section, navigate to the FAQ tab of your project page and click the “Edit FAQs” button. From there, you can add a new question and the corresponding answer. You can also rearrange or delete FAQs while your project is live.
As a creator this section is a great place to post helpful, to-the-point information about your project, and for backers to learn more about the project and rewards. For instance, you can use this section to share more information about your timeline, specifics about rewards, shipping plan, and/or a deeper dive into any technical specifications.
It’s important to note that the FAQ section can only be edited while the project is live. We recommend using the project updates to address any common questions you get beyond the funding deadline.
If you are a creator receiving questions related to using the Kickstarter platform itself, you can always encourage your backers to contact us directly.