The FAQ section of each project page is an area where the creator can address common questions they receive from backers and potential backers of their project. This section is accessible via the FAQ tab on each project page.
Backers can always directly message the creator or post a comment to ask questions about the project or rewards. If a creator notices that particular question keeps being asked, or they notice a common area of confusion, they can navigate to the “FAQ” tab of their project page and click the “Edit FAQs” button. From there, a creator can add a new question and the corresponding answer. From this page, they can also rearrange or delete FAQs.
Backers clicking on the FAQ tab will be able to expand and collapse each FAQ to reveal or hide the answer.
This section is a great place for creators to post helpful, to-the-point information about their project and for backers to learn more about the project or rewards. For instance, a creator could use this section to share more information about their timeline, specifics about rewards, and/or a deeper dive on technical specifications.
If you are a creator receiving questions related to using the Kickstarter platform itself, you can always encourage your backers to contact us directly.