If your pledge was declined, log in to Kickstarter and click the “Fix payment” button in the banner at the top of your screen. This will guide you through the process of changing or retrying your payment method. We'll also send you an email every 48 hours with a direct link to correct the issue. But don't delay: backers have 7 days to resolve payment issues before they're dropped from the project. We'll also automatically retry your pledge at the end of this timeframe.
It may not necessarily be the case that there’s a specific issue with your card, so much as that you’ll need to ask your bank why this charge in particular is being declined. You may also want to include the details of this transaction, such as:
- The charge being from Kickstarter.
- The amount pledged for the project.
- The date when Kickstarter attempted to collect your pledge. This was the date that the project you backed ended. If the project hasn't ended yet, you can use the date you attempted to pledge.
- Additionally, it may be helpful to request that your bank “whitelist” any charges from Kickstarter.
Once you’ve contacted your bank, feel free to log in to the Kickstarter account from which you pledged and click the “Fix Payment” button in the “Important Notifications” banner.