When a creator is building their project on Kickstarter, setting an estimated delivery date for each reward is a requirement. However, this is intended to give the creator a date to aim towards, rather than an assurance of when backers can expect to start receiving their rewards.
Remember, the estimated delivery date is an estimate, not a guarantee.
As a first step, we’d recommend checking the estimated delivery date for the specific reward that you selected, to see what month the creator had hoped to begin shipping.
Next, take some time to check the Updates section of the project page. This is the best place to check on the current status of the project. If the creator hasn’t posted a new update in a month, you’ll see the option to anonymously request a new update.
Every creator will approach their project differently, and from time to time they may hit an unexpected bump in the road or face an unavoidable delay. It’s also not uncommon for a creator to underestimate how much time it will actually take to bring their project to life. Unlike an online shop, there’s a chance something could prevent the creator from completing their project by the date they had initially aimed for.
When a creator is facing a delay to their estimated delivery date we expect them to communicate these setbacks and keep backers in the loop.
If after requesting a new update via the project page the creator still hasn’t posted an update, the next step should be to send them a message through Kickstarter to check in and see how things are going. You could also post a comment on their project page.