Project delays can happen for a number of reasons. Sometimes creators hit unexpected roadblocks while they’re working on their project, or underestimate how much time it takes to complete a project and fulfill rewards. Unlike an online shop, there’s a chance something could prevent the creator from finishing the project as promised.
However, creators are expected to communicate these setbacks and keep backers in the loop along the way. The updates section on a project page is the best place to check on a project’s status.
If the creator hasn’t posted an update, you can send them a message to check in and see how things are going, or post a comment on their project page. To message a creator:
- Visit the project page
- Click on the creator's profile image, found to the left of the project’s name
- This will open up their bio page where you can click the "Contact me" link and send them a message.