After a project has successfully funded and the creator is ready to begin fulfilling your order, they will start to collect any details they need in order to produce and ship rewards. To gather this information, a creator may use Kickstarter’s Pledge Manager tool, our Backer Survey tool, or a third-party service.
For creators using the Kickstarter Pledge Manager this will include a survey where they can request the details they need. This may include questions about size, color preference, flavor choice, etc, as well as your shipping address. Kickstarter does not collect or store your shipping information during the pledging process.
How do I find the backer survey or pledge manager for a project?
If the creator is using Kickstarter’s Pledge Manager or Backer Survey tool to collect information, and you’re viewing the site through a desktop browser, you’ll see a banner at the top of the page for any projects awaiting a response. On our iOS and Android apps, you can access any pending surveys or pledge managers via your Activity feed.
You’ll also receive an email with a direct link to the backer survey or pledge manager when the creator launches it.
If you think you might have missed an email, don’t panic, simply log in to your Kickstarter account to check. If you’re having trouble locating a project’s backer survey or pledge manager within Kickstarter, please feel free to reach out to us and we’ll be happy to help.
I haven’t received a backer survey or pledge manager for a project I backed. When will I get it?
As with all things, creators will approach pledge management in a way that works best for them. Some may send a survey or launch their pledge manager as soon as the project ends, while others may wait until they’re ready to start preparing rewards for shipping. This could be a few weeks after the project ended, or six months later.
If you haven’t been asked to complete a backer survey or pledge manager via Kickstarter, it’s possible that the creator is still preparing this and will send it out when ready. Remember, each project is different and will have its own distinct timeline for production, pledge management, and shipping.
Alternatively, the creator may be using a third-party pledge management service, such as PledgeManager, to collect responses from backers. We recommend checking the project’s Update section for any information on this, or reaching out to the creator directly.
Once you complete a project’s backer survey or pledge manager through Kickstarter, you'll receive an email confirmation that includes a copy of your response.
How can I save my shipping address on Kickstarter prior to completing a backer survey or pledge manager?
You can save your preferred shipping address to your account to have it ready to add to future backer surveys or pledge managers sent via Kickstarter.
To save your shipping address, log into your account, and visit the Shipping address tab on the Settings page of your account. Here you’ll be able to add your address by filling out the required fields and clicking "Save".
When completing a backer survey or pledge manager, you’ll be able to auto-populate your preferred shipping information by choosing from a list of your saved addresses. Please note: We will create a new saved shipping address for you any time you add an address that isn’t already saved. A saved address can be deleted at any time via the Shipping address tab.
Can I change the shipping country for my reward?
If the creator is using the Kickstarter Pledge Manager, and is collecting shipping costs through the pledge manager only, you will be able to change your shipping country. This is provided the new country is one within the creator’s shipping zone. The amount you’ll pay for shipping will be determined by the country you select.
However, if a creator is using Kickstarter’s survey tool only, a third-party pledge management service, or they charged shipping while their campaign was live, it won’t be possible to change the shipping country through Kickstarter. If this is the case and you need to change your address to a different country, please contact the creator to see if this is possible.
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