How do I provide a creator with my shipping address?
Kickstarter does not collect or store your shipping information. Instead, once a project is funded, a project creator will reach out with a survey, either via Kickstarter or a third-party survey provider, to request any information they might need to fulfill their rewards. This includes your shipping address, where applicable.
I haven’t received a survey via Kickstarter yet
Some creators send surveys right away; others wait until they’re ready to deliver rewards. If you think you might have missed a survey email, please log in to your Kickstarter account to check.
When viewing the site through a desktop browser, you’ll see a notification at the top of the page for any surveys awaiting response. On our iOS and Android apps, you can access any pending surveys via your Activity feed.
Once you complete a survey through Kickstarter, you'll receive an email confirmation that includes a copy of your responses.
If you haven’t received a survey via Kickstarter, it’s possible that the creator is still preparing the survey and will send it out when ready. Alternatively, the creator may be using a third-party survey provider, such as BackerKit, to collect responses from backers. We recommend checking the project’s latest update for information on the survey, or reaching out to the creator directly.
Can I update my shipping address after I submit the survey?
If the creator used Kickstarter to send their survey, and they have enabled address changes, you can update your shipping address by following the steps below:
- Navigate to your account by clicking on your profile image in the top right corner of the homepage. If using the Kickstarter app, head to your profile section.
- Select the project in the 'Successful pledges' section of your Backed Projects page.
- Click the 'Survey' option in the window that appears.
- If the creator of this project has enabled address changes, you’ll notice an option that will allow you to change your shipping information when you revisit your survey responses.
Please note that, once a creator is ready to begin shipping rewards, they may remove the option to further edit shipping information and you will have 48 hours to finalize any changes.
If the creator has not enabled address changes, or you’d like to modify your responses to any other questions on this survey (reward size, color, etc.), you should message the creator directly from your Backed Projects page.
If the creator used a third-party survey provider (such as BackerKit) to collect survey responses, and you need to make any changes, we recommend contacting the creator directly.
Pledged as a Guest backer? You'll first need to set up your Kickstarter account before being able to change your survey response.
Can I change the shipping country for my reward?
As a reward’s shipping cost is determined during the pledging process, and this payment is taken as part of your pledge total, it’s not possible to change the country to which your reward will be shipped via the survey “Edit address” option.
Changing the address to a different country may affect the cost of shipping, so we do not allow backers to change the shipping country themselves. If you do need to change your reward shipping address to a different country from the one you selected when pledging, please contact the creator to see if such a change is possible.