I created my account with Facebook, how do I log in?
We no longer support logging in through Facebook. For accounts created with Facebook it will now be necessary to log in using your email address.
Go to the Log in page and enter the email address originally tied to your Facebook account.
Check your email inbox for a 6-digit verification code from Kickstarter.
Enter the code on the verification screen to continue.
If your account has two-factor authentication (2FA) enabled, open your authenticator app and enter the current 6-digit code to complete sign in.
If you are already logged in, you will need to make sure that you are fully logged out before following the above steps.
Please note that the email address you will log in to Kickstarter with is the same as the one associated with your Facebook account.
Can I consolidate multiple accounts?
Each Kickstarter account must be linked to a unique email address. As such we don’t support merging accounts. However, there are a few options that can help you to consolidate your accounts:
If you have any live pledges, you can cancel those and re-pledge on your preferred account. This would help to keep all of your pledges in one place for the future.
Please note that it is not possible to transfer a pledge from one Kickstarter account to another. If a pledge has been collected already it will remain on the account that made the pledge.
Alternatively, you can delete any accounts you no longer wish to use to free up an email address.
Please note that when a Kickstarter account is deleted this will also delete the entire backed projects history associated with that account.
I forgot my password, how do I log in?
Kickstarter no longer requires a password to log in. Instead, enter your email address on the Log in page then check your inbox for a one-time verification code. Once this code is entered on the verification screen you will be logged in.
My email address is not recognized when I try to log in?
If your email address is not recognized when trying to log in, it’s possible you may have used a different email address when creating your account.
For accounts created using an Apple ID, you will need to select the “Sign in with Apple” button on the Log in page, then enter your Apple ID in the window that opens up.
If you are certain that you are entering the correct email, and your account was not created with an Apple ID, it could be that the email address you entered previously had a typo or variant spelling.
In this case, you will need to get in touch with our Support team who can help to locate your account. Please have the details of your most recent pledge to hand when getting in touch, in order to answer a few security questions.
I’m not receiving emails from Kickstarter
If you’re having difficulty receiving emails from Kickstarter for a project you’ve backed, we recommend first double-checking your email notification settings. To do so, sign in to your Kickstarter account and go to the Notifications page. Here you'll see icons for email and mobile notifications that can be turned on or off by toggling the corresponding icons.
I received a notification stating emails from Kickstarter have been bouncing
As a first step, follow the link provided on the notification in order to check the email address that is currently tied to your Kickstarter account and update it if necessary.
If everything is in order, meaning the email address is correct (i.e. free of typos) and active, we encourage you to add [email protected] to your contacts list. This helps to ensure that our emails to you are not being intercepted by a spam filter.
If you're still not receiving emails from Kickstarter, it’s possible that there may be an issue with your email provider. Please try reaching out to them next, to see if anything might be going on on their end.
In instances where you have tried all of the above and are still experiencing email delivery issues, please contact our Support team for further troubleshooting.
I’m unable to complete the CAPTCHA challenge to access Kickstarter
If you are having difficulty completing the CAPTCHA challenge, the first step you should take is to report the issue directly to PerimeterX by clicking the “Report an issue” button in the footer. Make sure to have the reference ID ready (this appears on the challenge page).
Please note: The challenge page requires Javascript and cookies to be enabled, additionally some browser extensions, including ad blockers, may block it from loading.