As a backer, it’s important to keep in mind that the creator is making something new. This may mean it’s also their first time managing a project with production and shipping costs. A creator may have limited experience in anticipating changes in the scope of the project, which can translate into unexpected fees. We do urge creators to research and plan all costs involved in completing their project, and communicate realistic expectations for backers, but sometimes unforeseen issues (and unforeseen costs) are inevitable.
If you encounter a situation where a creator announces additional costs (for shipping, delivery, or otherwise) and you have questions or concerns, you will need to contact the creator directly. Since it’s up to each creator to determine costs for their project and rewards, they are the best person to address any and all related concerns. While we know these kinds of obstacles are not optimal, we hope that backers and creators can work together to understand and overcome them.
For more information on how to message a project creator, click here.