If you are having trouble verifying your identity for a Japanese project, make sure that your name, date of birth, and address match the details shown on the identity document you will be asked to submit. Typos are the most common reason for failing the ID verification process, so we recommend double-checking everything before submitting.
If your name cannot be written out in kanji, you can use katakana for both "kanji" and "kana" fields when entering your first and last names.
Additionally, here are some important points to keep in mind when entering your home address in the "Funds recipient" section of the Account tab:
- Information entered in the kanji and kana fields must match character for character.
- In the second line, omit the prefecture and city/ward/district (shi/ku/gun), only entering the town (cho/machi) and city district number (chome), followed by a hyphen or 丁目/チョウメ.
- Block number and building numbers belong in the third line. Please note that these need to be hyphenated.
- If there is no building name associated with your address, leave the fourth line blank.
Below is an example of how a typical address in Tokyo would be filled out:
