If you’ve received an email from us directing you to PledgeManager.com, don’t worry, this means the creator of a project you’ve backed will be managing their reward fulfillment through one of our trusted partners.
We’ve teamed up with PledgeManager by Kicktraq to help creators improve the post-campaign experience for their backers. Through this partnership, creators will be able to collect delivery addresses and reward preferences, offer pledge upgrades and add-ons, and coordinate shipping and fulfillment, all in one place.
In the email you received, simply click the link to be taken to PledgeManager.com. There you will be able to provide the creator with all the information they require in order to fulfill your reward.
If you encounter any issues completing your survey on PledgeManager.com, you will need to reach out to the PledgeManager support team as they will be best placed to help.
We recommend reaching out to the project creator directly if you have any questions or concerns about your pledge, shipping, or the campaign itself. You can also go to the project page on PledgeManager.com (linked in any of the transactional emails) to find FAQs for the campaign, along with contact information for the creator.