Backers have the option to not receive a reward at all. Some of your backers likely have chosen this option. They also have the option to choose a reward at a lower tier than the amount pledged.
Articles in this section
- I'm having trouble verifying my business information, what should I do?
- Why doesn't the number of backers of my project match the number who have selected rewards?
- My project was declined but it meets the rules. What do I do?
- What happens when a project is suspended?
- Can I pledge to my own project?
- My project is listed in the wrong country. How can I fix this?
- What happens if my account is restricted or canceled?
- I can’t find an answer to my question, what should I do?