Once you've launched your project, it’s no longer possible to edit the verified identity associated with it. However, we understand that in certain scenarios a name change is required for the safety of our community. If you believe that your personal circumstances may supersede our policy, please follow the steps in this article to submit your request.
For security purposes, we cannot transfer ownership of a project to a different creator. If you need to update this information after launching, the best option will be to cancel the current project and launch a new one under the correct identity.
We can, however, help to update the following details before your payout is initiated — as long as the name matches the beneficiary name originally registered on your project:
- Beneficiary type (Individual or Business)
- Your bank account information
If you need to make any changes to the above, please reach out to our Support team to ensure that you meet the requirements needed to update these details.
For successful projects, you can update your payment source once the project ends by visiting the Payment methods tab under your Settings. From there, you’ll see a field titled "Disputed charges" that will list your successful projects and give you the option to update the credit card associated with each one.