We have a dedicated Trust & Safety team that monitors the system for suspicious activity. They screen reports sent to us by our community and take action if they find something that does not align with our rules.
It's important to remember that Kickstarter is built on an all-or-nothing funding system. No one is charged until a project meets its funding goal and the funding period ends. This gives backers time to fully evaluate a project, and it also gives our Trust & Safety team some time to look into any concerns raised by backers.
Our Trust and Safety team also tracks creators' fulfillment track record as comprehensively as possible–from snags to more serious complications–to help ensure creator accountability. We may adjust our policies based on feedback from backers and creators, and/or data aggregated across projects. Some actions taken may include:
- Reaching out to creators and reminding them post project updates as well as respond to backer messages
- Revoking account privileges, including the ability to run another campaign on Kickstarter, until rewards have been fulfilled or an update has been posted for backers
- Suspending or restricting account privileges if there is sufficient evidence of abuse against our system or trust of others.
For more information about how Kickstarter works, visit our Trust & Safety page.