When a project is successfully funded, the creator is responsible for completing the project and fulfilling each reward. Their fundamental obligation to backers is to finish all the work that was promised. Once a creator has done so, they’ve fulfilled their obligation to their backers.
Creators are also expected to regularly update backers on their project’s progress and to notify them of any delays or roadblocks that may impact on their estimated delivery time. We expect creators to be open and honest with their backers.
Once a creator has finished all the work that was promised, they’ve fulfilled their obligation to their backers.
At the same time, backers must understand that Kickstarter is not a store. When you back a project, you’re helping create something new — not ordering something that already exists. There’s a chance something could happen that prevents the creator from being able to finish the project as promised. If you have specific questions about the status of a project, please don't hesitate to reach out to the project creator. To message them:
- Visit the project page
- Click on the creator's profile image, found to the left of the project’s name
- This will open up their bio page where you can click the "Contact me" link and send them a message.